Frequently asked questions
Frequently asked questions
- Equal spot, waiting lists, register and cancellation
- Our products and contracts
- Invoicing, rates and childcare allowance
- Cancelling childcare and receiving childcare credit
- Starting soon
- At the BSO location
- At the KDV location
- My Kindergarden / Parentportal
Frequently asked questions about Equal spot, waiting lists, register and cancellation
Direct placement or waiting list?How many are above me on the waiting list?How likely is it that I will be given a place?When will I hear whether there is a place?Do you have waiting lists?
RegisterWhen do I need to register on the waiting list?If I register, is it guaranteed that I’ll have a place?Are there costs involved placing my child on the waiting list and/or registering?Are there cancellation costs?Should I register at other organizations too?Who should I contact about my registration?How do I register my second or next child in Kindergarden?
CancelHow do I cancel?
Frequently asked questions about Our products and contracts
Products and servicesWhat services do you offer?Do you offer flexible contracts?Do you also offer bilingual care?
ContractsI want to take an extra dayI want to change my contract. How do I do that?My child will be four soon. Does the contract stop automatically?Is it possible to extend the contract for my four-year-old child?Do after-school care contracts include full day care during study days and/or school vacation periods?
Frequently asked questions about Invoicing, rates and childcare allowance
InvoicingHow does invoicing take place?I prefer not to arrange a direct debit. Can I transfer the money myself?How are any extra days invoiced?I started halfway through the month. How is invoicing arranged then?
RatesThe rates for your locations are not the same. Why is that?How do you calculate your monthly fee?If I have a second or third child, am I eligible for a discount?What are the costs of childcare?Do the rates change each year?
Childcare allowanceAm I entitled to childcare allowance?How much childcare allowance will I receive?The childcare hours I’ve registered with you are decreasing or increasing. Do I need to inform the Tax Office myself?Where can I find information about requesting childcare allowance?
Frequently asked questions about Cancelling childcare and receiving childcare credit
Cancelling childcare and receiving childcare creditWhen are you entitled to swap credit?For how long is my swap credit valid?How many days in advance can I cancel my child’s attendance?What plays a role in determining whether my request is approved?My child is in a full group. What happens with swap days then?How can I use my swap credit?How can I see how much swap credit I have?
Requesting childcare daysWhen will I hear if my request has been approved?On what does the approval depend?Does the weekend count when cancelling and accruing swap credit?My request was rejected. Can I be placed on a waiting list?My requested childcare day has been approved. What happens about payment?My request applies to all my children. Is that possible?I don’t need the extra childcare day after all.
Frequently asked questions about Starting soon
Starting soonMy child is starting soon - what can I expect?Do you have settling in days?How is the day structured?
Frequently asked questions about At the BSO location
At the BSO locationWhat are the Kindergarden after-school care opening hours?What happens with the after-school care during vacation periods?How are fun trips arranged?How many members of childcare staff are in a group?What meals are available at the BSO?How do you help children settle in at the after-school care location?
Frequently asked questions about At the KDV location
At the KDV locationDo you work with horizontal or vertical groups?How is the day structured?What are the Kindergarden daycare center opening hours?How do you handle switching days and extra days?How many members of childcare staff are in a group?When will my child move on to the next group?How can I find the group?
Frequently asked questions about My Kindergarden / Parentportal
My Kindergarden / ParentportalI’ve lost the Pin Code to access the appHow do I register my child as ill or absent via the app?How do I inform the group if, for instance, one of the grandparents is coming to collect my child?Can two parents log in on the Parent Portal?
Frequently asked questions about Complaints
ComplaintsI would like to make a complaint