How can we help you?
Frequently asked questions
We currently offer two types of services. Read more here:
Many of our locations have waiting lists because many places are currently full. We rely on cancellations or schedule changes to make a new place available for you. This makes it very difficult to estimate how long it will take before placement options come up. We offer places based on the registration date.
We also have two types of waiting lists:
- an internal priority waiting list for siblings and for extra days for children who already have a place
- a general waiting list for children who do not yet have a place at Kindergarden.
We use horizontal groups. This means that the groups are categorized according to age. For instance, there are baby groups (0-2 years), infant groups (1-3 years) and toddler groups (2-4 years). Several locations also have an older toddler group (from 2.5 years).
Horizontal groups enable us to match everything to the children’s age and needs. The rooms, materials and activities are set up specifically to meet the developmental needs of children in these age phases. We also consider each individual child needs, irrespective of the group they’re in.
We charge a fixed price per month based on the number childcare days you use per week. We are open eleven hours per day. The monthly price remains the same irrespective of the number of hours per day that your child actually attends the center. The costs per month can differ per location. You can find the rates per location on our website. There’s also a calculation tool there to calculate your net childcare payments.
In principle, it’s not possible to switch days or request extra days at Kindergarden unless the location manager has made an exception for this. You can always make a request for this. The manager will consider whether this is possible based on the number of children and childcare staff that are present on the day concerned. If you want to switch and/or add an extra day, you should always request this via the location. If you want to take an extra day or switch days on a structural basis, please contact our customer care department by email klantcontact@kindergarden.nl or by telephone on 020 423 54 22.